Terms and Conditions

1. Contract for Agent-Organised Tours

• Responsibility rests with the company operating Agent-Organised Tours (hereinafter referred to as "YUtour") whose name in full appears below and in its tour pamphlets or website. Clients joining such tours shall conclude an Agent-Organised Tour Contract (hereinafter referred to as "the Travel Contract") with YUtour.
  YUtour
  Address 3-14-1 Hiyoshidai, Otsu, Shiga, JAPAN 520-0112
  Shiga Prefecture Registered Travel Agency No.3-236
• YUtour shall provide tour arrangements and itinerary management so that the client receives tour services including transport/accommodations (hereinafter referred to as "tour services") provided by transportation/accommodation operators during the tour itinerary set by YUtour.
• The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to clients before departure (hereinafter referred to as the "Final Tour Itinerary"), and Agent-Organised Tours as described in YUtour's general terms and conditions as based on the Travel Agency Law (hereinafter referred to as "General Terms and Conditions of Agent Organised Tours").

2. Application for Agent-Organized Tour Contracts and their Conclusion

• The client shall make an application through the booking form on YUtour's website, telephone, mail, facsimile and other means of communication. The Travel Contract shall become valid upon YUtour's notification of acceptance of the tour contract.

3. Special Conditions of Tour Application

• A client under 20 years of age and traveling alone during the tour period shall provide YUtour with written consent of his/her guardian. Clients under 15 years of age must be accompanied by a parent or guardian.
• YUtour may refuse an application if the client's age, qualifications, skills and other conditions do not conform to those designated for tours aimed at specific customer categories or purposes.
• Clients who require special attention from YUtour during the tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, shall advise YUtour of this when applying for the tour. YUtour shall comply with such requests to the extent deemed feasible and reasonable. In such cases, YUtour may require clients to present a medical certificate. YUtour may refuse a client's application if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require the client to be accompanied by an escort. Notification concerning acceptance or rejection of client participation in the tour shall be made by YUtour within one week after the application is submitted.
• If YUtour determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, YUtour shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by the client.
• Independent activities for reasons of the client's own choosing shall not be arranged by YUtour during the tour. However, YUtour may, depending on the tour course, arrange such activities under separate conditions.
• YUtour may refuse client participation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of tour participants.
• YUtour may also refuse client participation in the tour operational reasons.

4. Payment of Tour Fare

Payment of tour fare in full must be made during check-in at the departure day.

5. Amount of Tour Fare

• Clients 12 years of age or more shall be charged adult fare and those aged 6 to 11 shall be charged child fare unless otherwise specified. However, when a tour includes air travel, persons aged 3 to 5 will be charged child fare. One child five years of age or less can join the tour in the company of an adult, but will receive no services such as meals. If more than one child, one child fare will be charged for each additional child five years of age or less. This does not apply to tours for which infant fares are quoted.
• The fare is indicated for each tour course. Clients are asked to confirm the fare according to the departure date and the number of participants.

6. Included in the Tour Fare

Please note that the items included in the tour fare are only those as specified in the itinerary.

7. Not Included in the Tour Fare

Charges and expenses other than those specified in the preceding article6, such as:

• Meals and beverage unless mentioned.
• Telephone, additional meals and drinks, and any other expenses of personal nature.
• Medical expenses for injuries and illness.
• Traveling and accommodation costs between arrival/departure and the start and end points of the itinerary.

8. Revision of Tour Fare and Services

In case of a marked increase in transportation fares and fees to YUtour, YUtour reserves the right to revise any contracted tour fare with a minimum 15 days advance notice to clients. YUtour also reserves the right to alter part or all of the tour itinerary in case of natural or artificial disturbance beyond YUtour's control.

9. Cancellation of Travel Contract by the Client

If a cancellation notice is received by YUtour:

10. Responsibility

YUtour shall assume liability for damages incurred by the clients due to willful or negligent acts on the part of YUtour or its agent in charge of tour arrangements during the course of execution of the travel contract. With respect to compensation for damages to baggage, the maximum amount shall be 150,000 yen per person, and said compensation shall be made only when such damages are reported to YUtour within 14 days from the day on which such damages have occurred. YUtour shall not be liable for damages incurred by the client due to such reasons as natural disaster, war, disturbances, accident, fire, acts of government, and alteration or cancellation of tour itinerary due to such causes, accidents occurring during clients' free activities, food poisoning, theft, delays, stoppages, alteration of schedule and route in relation to transportation facilities, congestion of traffic, and any cause beyond the control of YUtour and/or agents in charge of tour arrangements.

11. Liability of Client

YUtour shall require the client to indemnify YUtour for loses sustained owing to a client's willful negligence, fault, conduct against public order and good manners, or breach of provisions in the YUtour Organised Tour Contract.

12. Special Indemnifications

Regardless of whether or not YUtour assumes liability, YUtour shall pay compensation and monetary tokens of sympathy, as specified under the special provisions of the General Terms and Conditions of YUtour Organised Tours Contract, for the death or certain damages to body incurred by the clients in the course of the organised tour. In case of YUtour assuming liability for damages under the provisions in the forementioned paragraph, the amount to be paid thereunder shall be reduced by the amount equal to the compensation paid by YUtour under the provision of the special compensation. YUtour reserves the right to cancel or alter the travel contract pursuant to its General Terms and Conditions for tours.

13. Itinerary Booking Guarantee

• Should major changes occur in Travel Contract contents as stated in the lefthand column of the following table (except for changes mentioned in the 1)through 3)below, YUtour shall calculate the change compensation money by multiplying tour fares by the rate indicated in the righthand column of the table, and make refund to the client within 30 days counting from the day after the tour ends. However, if it is evident that liability as set forth in 1. of Article 9 occurs owing to said changes, YUtour shall pay the amount not as compensation for changes but as either a portion or total amount of indemnification for damages.
  • YUtour shall not pay compensation for changes when they occur for the following reasons (however, compensation shall be paid in the event of shortage, even when services are provided, such as for seats, rooms and other facilities)
    • Bad weather and natural disasters which hinder the tour itinerary.
    • War.
    • Civil unrest.
    • Governmental orders.
    • Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
    • Provision of transport services different from the original schedule, owing to delays or changes in operation schedules.
    • Necessary measures to prevent tour participant death or bodily harm.
  • Should cancellation in the Tour Contract be made in accordance with Articles 7, and should changes occur in such canceled portions, YUtour shall not pay compensation.
  • Even if major changes occur in Tour Contract contents, as stated in the lefthand column of the following table, YUtour shall not pay compensation if they are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in tour broc
• Regardless of Item 1. hereinabove, the maximum amount of compensation for changes paid by YUtour under one organised Tour Contract shall be the tour fare multiplied by 15%. This money will not be paid, however, if the total amount is less than 1,000 yen.
• When the situation warrants, YUtour shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.
• If, after YUtour has compensated for changes made in accordance with Provision 1. hereinabove, it becomes evident that YUtour is responsible for the changes as stated in Article 9, Provision 1., YUtour shall pay the client for the damages mentioned in Article 9 after deducting the sum already paid under the terms of Provision 1. hereinabove.
• YUtour shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.

14. Privacy Policies

YUtour and its entrusted travel agencies listed in the Sale Office column will use the personal information provided in the tour application forms only for communicating with clients and for arranging transportation and accommodations to provide the services request by the client.

15. Standard of Tour Conditions and Fares

All the tour fares are effective from 1 June, 2022 unless otherwise specified in the tour description.

16. Others

• The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as changes incurred by independent activity.
• The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by YUtour or its local tour operators.
• Other matters are subject to the YUtour Travel Contract, including related tour documents presented separately.
• The scenic photographs on our website are images. The actual sceneries vary according to the season and situations.
• Clients who require special attention for reasons of which YUtour could not be aware such as allergies, previous illnesses, chronic diseases and so on, shall notify and discuss this matter with YUtour before submitting the tour application.
• This Travel Contract between the client and YUtour shall be governed by and construed in accordance with the laws of Japan.
• These Tour conditions represent the English translation of part of the General Terms and Conditions of Japan's Ministry of Land, Infrastructure and Transport. The original text was written in Japanese. The English translation has been prepared by YUtour. If any discrepancies should arise between the Japanese and English texts, the former shall prevail at all times.

YUtour

Address: 3-14-1 Hiyoshidai, Otsu, Shiga, JAPAN 520-0112
Shiga Prefecture Registered Travel Agency No.3-236

Standard Terms and Conditions in Japan

Standard Terms and Conditions in Japan (in Japanese)