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Terms and Conditions

This outline of tour conditions represents parts of the terms of transaction stipulated in Article 12-4 of the Travel Agency Law, and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the law.



1. Contract for Agent-Organised Tours



2. Application for Agent-Organized Tour Contracts and their Conclusion



3. Special Conditions of Tour Application



4. Payment of Tour Fare

Payment of tour fare in full must be made during check-in at the departure day.



5. Amount of Tour Fare



6. Included in the Tour Fare

Please note that the items included in the tour fare are only those as specified in the itinerary.

Railways / Bus / Taxi When operated by subway local trains or public bus, non-reserved seats are provided.
Sightseeing & Excursions By motorcoach and/or sightseeing boat on a seat-sharing basis, plus administration fees to temples, shrines, museums, etc. mentioned in each itinerary.
Escort Services An English-speaking tour-conductor for sightseeing and excursions will be provided.
Gratuities Gratuities to hotel servants, porters and chauffeurs.
Tax The Consumption Tax.
Note In principle, YUtour will not make refunds for the above fare even if clients choose not to use the relevant services.


7. Not Included in the Tour Fare

Charges and expenses other than those specified in the preceding article6, such as:



8. Revision of Tour Fare and Services

In case of a marked increase in transportation fares and fees to YUtour, YUtour reserves the right to revise any contracted tour fare with a minimum 15 days advance notice to clients. YUtour also reserves the right to alter part or all of the tour itinerary in case of natural or artificial disturbance beyond YUtour's control.



9. Cancellation of Travel Contract by the Client

If a cancellation notice is received by YUtour:

11 or more days prior to the tour date No charge.
10 days to 8 days prior to the tour date 20% of the tour fare.
7 days to 2 days prior to the tour date 30% of the tour fare.
1 day prior to the tour date 40% of the tour fare.
Prior to the starting time of the tour 50% of the tour fare.
On or after the tour date 100% of the tour fare.


10. Responsibility

YUtour shall assume liability for damages incurred by the clients due to willful or negligent acts on the part of YUtour or its agent in charge of tour arrangements during the course of execution of the travel contract. With respect to compensation for damages to baggage, the maximum amount shall be 150,000 yen per person, and said compensation shall be made only when such damages are reported to YUtour within 14 days from the day on which such damages have occurred. YUtour shall not be liable for damages incurred by the client due to such reasons as natural disaster, war, disturbances, accident, fire, acts of government, and alteration or cancellation of tour itinerary due to such causes, accidents occurring during clients' free activities, food poisoning, theft, delays, stoppages, alteration of schedule and route in relation to transportation facilities, congestion of traffic, and any cause beyond the control of YUtour and/or agents in charge of tour arrangements.



11. Liability of Client

YUtour shall require the client to indemnify YUtour for loses sustained owing to a client's willful negligence, fault, conduct against public order and good manners, or breach of provisions in the YUtour Organised Tour Contract.

The client is required to make every effort to utilize information acquired from YUtour and to understand the details of his/her rights/responsibilities as well as the details of tour conditions.

After the start of the tour, should the client find that the tour service provided is different from that specified in the tour contract after tour commencement, the client shall be required to promptly advise of the discrepancy to the tour conductor, English-speaking guide, English-speaking assistant, travel agency, or place of application for the smooth provision of the tour services described in the tour contract.

YUtour may take necessary measures if a client needs treatment during the duration of the tour due to illness, injuries, etc. In the case YUtour is not responsible for the cause of the illness, injury, etc., the client shall bear all costs for said measures and must make the payments by the means and date designated by YUtour.

If the client loses the travel coupons provided by YUtour, the client shall bear the cost and charges of all shipping facilities used to reissue said coupons. The fares and changes shall correspond with the rates set by the shipping facilities.



12. Special Indemnifications

Regardless of whether or not YUtour assumes liability, YUtour shall pay compensation and monetary tokens of sympathy, as specified under the special provisions of the General Terms and Conditions of YUtour Organised Tours Contract, for the death or certain damages to body incurred by the clients in the course of the organised tour. In case of YUtour assuming liability for damages under the provisions in the forementioned paragraph, the amount to be paid thereunder shall be reduced by the amount equal to the compensation paid by YUtour under the provision of the special compensation. YUtour reserves the right to cancel or alter the travel contract pursuant to its General Terms and Conditions for tours.



13. Itinerary Booking Guarantee

Changes for which YUtour shall pay compensation Amount of compensation for changes - Tour fare times the following percentage per incident
If the client is notified by the day prior to start of tour If the client is notified after start of tour
(1) Change in tour departure or termination date specified in tour brochures: 1.5%3.0%
(2) Changes in destination or entry to tourist spots and/or facilities (including restaurants) stated in tour brochures: 1.0%2.0%
(3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower cost (only when the total price after change becomes less than stated in the Tour Contract.): 1.0%2.0%
(4) Changes in transport vehicles or of the company operating them as stated in Tour brochures: 1.0%2.0%
(5) Change in accommodation facilities or the name of the company operating them as stated in tour brochures: 1.0%2.0%
(6) Change in type of rooms at hotels, etc., their facilities, or view as stated in tour brochures: 1.0%2.0%
(7) Regarding changes in items (1) through (6), above as relating to the tour title in brochures, these rates shall apply instead of those for the above items: 2.5%5.0%
Note: 1: "One incident" represents one train ride, one automobile ride or one ship ride in case of transportation; one overnight stay in case of accommodations; and one change in each of the applicable items involving other services. 2: If multiple changes as stated in (4) to (6) above occur during one train, automobile or ship ride, or one overnight stay, they will be regarded as a single alteration. 3: Only one rate shall apply for changes as stated in (7) as above.


14. Privacy Policies

YUtour and its entrusted travel agencies listed in the Sale Office column will use the personal information provided in the tour application forms only for communicating with clients and for arranging transportation and accommodations to provide the services request by the client.



15. Standard of Tour Conditions and Fares

All the tour fares are effective from 1 January, 2017 to 31 December, 2017 unless otherwise specified in the tour description.



16. Others



YUtour

Address: 3-14-1 Hiyoshidai, Otsu, Shiga, JAPAN 520-0112
Shiga Prefecture Registered Travel Agency No.3-236



Standard Terms and Conditions in Japan

Standard Terms and Conditions in Japan (in Japanese) (PDF file 352KB)